Contact Us
  • Tel:0769-88981372
  • Fax:0769-88981373
  • E-mail:sales@kaceyb.com
  • Address:NO.48,ZhuanYao Wentang industrial Zone, Dongcheng District, Dongguan City, Guangdong Province, P.R.C
  • Website:www.kaceyb.com

Service commitment

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 Warranty & Return Policy

We give a one year limited warranty for the majority of the items, The limited warranty does not cover physical or virus damage.To begin, please tell us your order number and order time so that we can find your order. You may supply either your order number and zip code or email address. If you do not have enough information to tell,please call us or send your info to sales@kaceyb.com
Customers should check for discrepancy between what was ordered and what was received within seven calendar days after receiving the goods.
 
Products with a copy of the invoice and all packaging materials must be returned to IOK within 30 days of shipment. 
Shipping fees and labor charges are non-refundable. Customer is responsible for return shipping. Use our shipping address for returns. Please write the Order # or Invoice # clearly on the outside of the box. Make sure your returned merchandise reaches us within 30 days of the original shipping date.Customer must package the products properly. IOK is NOT responsible for any damage to the products during transit by the shipping company. Damaged items are not eligible for warranty or money back guarantee. All electronic parts should be wrapped in anti-static plastic bags and shock-resistant bubble-wrap. There should be at least one inch of cushioning material such as peanuts between the item and the walls of the box. We suggest that customers obtain a receipt for any packages shipped back to us. IOK is NOT responsible for any package lost during shipping.
 
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